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FOR RESERVATIONS: ALL appointments are scheduled online ONLY. You may call Serenity Wellness Massage at 617-431-6616 to arrange for an alternative payment to secure a hold of your appointment request. Cash and major credit cards will be the only method accepted for payment. Booking online will reserve your appointment with a credit card. Please read our cancellation policy below before booking a appointment.
Arrive at least 5-7 minutes prior to your treatment to find parking. Please complete a ALL REQUIRED health intake and consent forms prior to your appointment.
CANCELLATION POLICY: If you wish to cancel or reschedule your treatment, we ask for a 24 hour advance notice for individual appointments and 48 hours for packages. Clients who fail to honor their scheduled service appointment without providing a 24 hours cancellation notice, will be considered a “no-show” and their credit card will be charged 100% of the value amount for the missed appointment(s). PRICES AND GRATUITIES: All treatments and prices are subject to change without prior notice. Gratuity can be given in cash our Staff Team. Thank you in advance!REFUND AND RETURNS POLICY: All sales on services, products and gift certificates are final. There are no refunds for any services performed.GIFT CERTIFICATES: Gift Certificates have no cash value and are not exchangeable. They are good towards services or products only. Gift Certificates are non-refundable. RIGHTS & RESPONSIBILITIES: At Serenity Wellness Massage, clients receiving bodywork, skincare and wellness services have the right, and also the responsibility to communicate openly about their treatment during service. If you have a special request to make your treatment more enjoyable, please do not hesitate to ask. If there are certain treatments you wish your therapist not to perform such as massaging your feet, face, abdomen or scalp; please communicate your desires. In addition, it is very important to inform your therapist of any health related conditions that could potentially cause you discomfort or harm during the course of your treatment(s). This would include, but is not limited to pregnancy, recent surgeries, injuries, high or low blood pressure, heart conditions, sensitivity and allergies. Our services are designed to assist you feeling more relaxed, grounded and restorative.
WE RESERVE THE RIGHT TO DENY SERVICES ON BEHALF OF THE HEALTH AND SAFETY OF OUR STAFF AND CUSTOMERS VISITING SERENITY WELLNESS MASSAGE LLC.
IF YOU HAVE ANY CONCERNS OR QUESTIONS REGARDING OUR COMPANY PLEASE DO NOT HESITATE TO CONTACT OUR MANAGEMENT TEAM AT ADMIN@SERENITYWELLNESSMASSAGE.COM